Phone System Update

We are experiencing some technical difficulties with the phone system at the advising/academic success coach office.
If you need to speak to an academic success coach, you are encouraged to visit the advising/academic success coach office in person or email the office at cugsids@ucf.edu.

During the Winter Intersession, will the Center for Distributed Learning (CDL) have limited hours?

CDL has always provided some limited support service during the university’s winter break. This service consists of several hours a day of email monitoring and responding on all days except actual holidays (e.g., Christmas and New Year’s Day). Phone service is not available. At this point, we intend to maintain this existing level of Webcourses email support during the Winter Intersession.

Related FAQs

Please reach out to your department chair or school director.

For in-unit faculty, please refer to the 2023 MOU between UFF and the UCF Board of Trustees regarding compensation for Maymester and Winter Intersession.

Yes. Faculty who plan to teach during the Maymester or Winter Intersession should contact their instructional designer (ID) as soon as possible to begin the course redesign process. Faculty must already be credentialed to teach online. Waiting too long to engage with an ID and other CDL services may result in an inability to provide support in time.

Both faculty and students should contact Webcourses@UCF Support. You can contact Webcourses@UCF Support by phone (407-823-0407), email (webcourses@ucf.edu), live chat, or their Online Support Form. 

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